FAQ

It is a process where we can get behind the dent to carefully and precisely massage the dent back out to its original shape. Its success is impacted by the size, shape and location of the dent but it works great on hail damage and door dings.

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. D’s Paint & Body Shop has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes. Just let your estimator know what other work you would like done so the necessary arrangements can be made.

Insurance companies will pay for a rental car if you have that option on your policy or if you are the claimant (liability was accepted by the insurance carrier of the party who caused the collision). Check your policy and/or call the insurance company to find out if you have rental coverage and what your specific limitations are.

If a deductible is applicable to your claim, it will be your responsibility to pay D’s Paint & Body Shop in full when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he or she will tell you whether or not a deductible is applicable in the given collision situation.  If you are a claimant (liability was accepted by the insurance carrier of the party who caused the collision), a deductible should not be applicable.

We accept MasterCard, VISA, Discover, cash and checks.

Parts that routinely wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on the actual miles on your vehicle.

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Recommendations and precautions
First 30 days.

If you want to wash your vehicle, use cool water and a very mild car wash solution using a soft cloth or sponge or you can use a brushless car wash, but Do NOT select the wax.  Always use clean fresh water and wash your vehicle in the shade.

Don’t
  • Use a commercial car wash with brushes or bristles. Stiff brushes or sponges could mar the finish and damage the surface.
  • “Dry wipe” (wipe with a dry cloth) your vehicle. Dry wiping can scratch the finish.
  • Drive on gravel roads. Chipping the finish can easily occur in the first 30 days.
  • Park under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Spill gasoline, oil, anti-freeze, transmission fluid, or windshield solvent on the new finish.
  • Scrape ice or snow from the newly painted surface.
First 90 days

Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

Please feel free to call us with any questions about how to care for your car.

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